Terms & Conditions
Contact Details
Natureform
Athertonholme Mill
Railway Street
Stacksteads
Bacup
Lancashire
OL13 0UF
United Kingdom
Phone: 01706 871401
Fax: 01706 873216
Internet support e-mail: info@natureform.co.uk
We are completely dedicated to your total satisfaction. If you have any suggestions or comments, please e-mail us.
Making a Purchase on the Internet
It’s really easy to make a purchase. Just browse our On-line Shop, and click on any items that you wish to buy, and put them into the shopping cart. If you need extra help or information on using our on-line shop, simply email or ring us.
When you’ve finished your selection, click on "Checkout" and you’ll be asked for a few details that we need to be able to complete the order.
Making a Purchase by Telephone, Fax or Post
- Telephone
Simply call us on 01706 871401 and we’ll be happy to take your order, answer any queries and help you chose the right product for you.
- Fax
Click here to print out the Natureform order form. Complete it and then fax it to us on 01706 873216.
- Post
Click here to print out the Natureform order form. Complete it and then post it to us at:
Natureform
Athertonholme Mill
Railway Street
Stacksteads
Bacup
Lancashire
OL13 0UF
United Kingdom
Postage and Packaging
UK Customers
P & P = £3.50
Next Day Delivery = £ 5.50
Returns postage to be paid by customer
EU Customers - must pay price inc VAT unless they have medical exemption £8.00 per pair p+p
Rest of World - £15.00 per pair
Delivery schedules:
1. Natureform Footwear Range ONLY
We will normally despatch your order to you within 1-2 business days. If we receive your order on-line by 1pm we'll make every effort to send it the same day so it should reach you very quickly. Deliveries normally take about 3-4 working days to arrive by Royal Mail or an alternative carrier. Sorry, we do not despatch at the weekends.
Items may be sent separately, therefore you may not receive your entire order in one delivery.
If your order hasn't arrived within the delivery timescale we will dispatch replacement goods in 14 working days.On a guaranteed next day delivery service. Royalmail state that a claim can't be made for a lost item until 15 working days from delivery,incase the item wasn't able to be delivered and is returned to us.
see link below for the royal mail website stating a claim for a lost item can't be made for 15 working days.
http://www.royalmail.com/portal/rm/jump3?catId=400144&mediaId=15500181
Tax Charges
For orders made from the UK or the European Union, 17.5 % VAT is added unless you are eligible to claim VAT exemption. Please telephone us on 01706 871401 if you need advice on VAT exemption.
Orders to the rest of the world are V.A.T free.
Guarantees
1. Natureform Footwear Range ONLY
Refunds
Natureform demand the highest quality materials. So we've chosen the world's finest leathers to give your feet comfort, security and flexibility which are hard to find on the high street. All our footwear range is 5E/H+ (5EEEEE).
Comfort is important for everyone and that's why Natureform want you to feel completely satisfied with your purchase. Our shoes are light weight, deep and wide, plenty of toe room, breathable, with Velcro fastening on most of our ranges giving you the support that you need.
Please order with total confidence. If you are not 100% happy, you can return them (if unworn) for a replacement or credit note within 28 days of purchase.
Please note that you have until seven working days after receipt of the goods to advise Natureform in writing that you wish to cancel the contract and receive a full refund if you are not completely satisfied with your order( you can get a friend or family member to write the letter for you). Thereafter, any returns will be subject to a credit note refund.
Consumer Law
Natureform is governed by and complies with UK law – details of these laws can be found at the website of the Office of Fair Trading and the Department of Trade and Industry.
Faulty Goods
If the goods turn out to be faulty or different from those you ordered, we will offer you a full refund or exchange including any postage you have paid or incurred returning the product to us. We will issue the refund as soon as possible and at the latest, within 30 days of agreeing to give the refund. All faulty goods must be returned to Natureform within 28 days of purchase for full examination before a refund will be issued (applies to both public and trade accounts).
Mistakes in Bills, Receipts or Payments
We will correct any mistakes in bills, receipts or payments as soon as possible, and at the latest within 30 days of agreeing to do so.
Contacting us
If you need to contact us, please email us at info@natureform.co.uk
Alternatively, you can call us on 01706 871401 (International +44 1706 871401)
Fax us on 01706 873216 or write to us at Internet Sales, NATUREFORM, Athertonholme Mill, Railway Street, Stacksteads, Bacup, Lancashire, OL13 0UF, United Kingdom.
Privacy policy
We do not disclose buyer’s information to third parties. Click here for our privacy policy.
Marketing Information
Natureform reserve the right to send promotional material from time to time using contact details supplied by visitors to the website. Details will not be passed to third parties. Click here for our privacy policy.
Velcro®
Velcro® is a registered trade mark and we use genuine Velcro® where possible; occasionally we may have to substitute with other hook and loop closures. We reserve the right to amend specification and prices without notice.
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